The use and impact of local quality management in the UK telecom Essay

The use and impact of local quality management in the UK telecom business sector - Essay Example The aim of the research study is ‘to identify and explore the impact of the total quality management on the businesses operating in United Kingdom with special focus on the telecom industry. Dale has presented the idea that it is really important for the organisations to manage the quality of the operations and business process. At the same time Omachonu and Ross, defined the total quality management as one the widely used management approach by the organisations in order to reduce the defects and wastages from the business processes. This in turn allows the organisation to provide the end customers with the high quality products and satisfy them. There are several factors and elements which should be considered before implementing different total quality management techniques and methods. It is important for the organisations to understand different factors which directly influence the process of total quality management. Only in this way, the organisations will able to reap t he benefits of total quality management. Jonier in his research study have highlighted the role of organisation and co-worker support in the process of total quality management implementation and have showed its impact on the organisation performance. According to him, the support from staff and top management is required in order to make sure that the full advantages of total quality management can be enjoyed by the organisation. The total quality management is also directly related with the workplace attitudes. The research study of Sommer and Merritt (1994), presented that the intervention by the total quality management techniques and methods considerably influence the workplace attitudes of the employees. It is important for the top management to involve the employees in the process of change and implement the total quality management with their consent. In this way there will be less resistance on part of the employees and there will be high possibility that the implementation of the total quality management technique will be a success. In the similar manner, Yue, Ooi, and Keong (2011), presented the idea that the people related total quality management practices allow the organization to improve the job satisfaction among the employees and in turn reduce the turnover ratio. Because of increasing job satisfaction the employees tend to give their best performance and this as a result increase the overall performance and growth of the organisation. It is important to identify the appropriate steps of the total qual

To what extent does the word 'violence' have meaning shared across all Essay

To what extent does the word 'violence' have meaning shared across all human cultures - Essay Example Since looking at an intercultural perspective offers a broad image of violence, this paper will examine the definition and explanation of violence in sociology, since the uniqueness of societies and its norms are the ones initiating it and are also directly affected by it. Although it takes on different forms of which it is dependent on culture, the universality of violence would refer to the reaction of humans to deal with certain deprivation and as an act of fitting to the situation. Defining ‘Violence’ The World Health Organization (WHO) (n.d., p. 3) described violence as a â€Å"part of human experience† where â€Å"its impact can be seen in various forms, in all parts of the world.† The specified ‘human experience’ is already broad in its sense, but when referring to violence, it is mostly coming from negative perception. Through this definition, the World Health Organization agrees to the claim that ‘violence’ covers varied i ssues where the definition would surely undergo revisions; yet, all of which would be considered correct. The cultural view of violence depends on the specific ‘human experience’ and is entirely unique in one aspect or another, which makes the definition of violence more complex. Steger and Lind (1999, p. 24) improvised a way on defining violence without disregarding even one cultural background by categorizing it according to three disciplines where violence might have stemmed: Philosophical, Political and Sociological. A philosophical view of violence which is also called a â€Å"wide† definition is centered on structural violence. This has been expounded by Garver (n.d., cited in Steger & Lind, 1999, p. 24) wherein his definition of violence is about the unreciprocated needs of the society, or if there were alterations in the normal social process, specifically termed as ‘quiet violence.’ Quiet violence would exist if â€Å"people are deprived of choices in a systemic way by the very manner in which transactions normally take place† (Garver, n.d. cited in Steger & Lind, 1999, p. 24). Somehow, Garver’s definition is congruent to Galtung’s (1969, p. 169) assertion about what violence is. According to him, violence occurs when â€Å"the potential is higher than the actual is by definition avoidable and when it is avoidable.† In other words, violence, according to Galtung is when an action is entirely preventable and yet, no one is able to stop it from happening. A firm example posed is the case of a tuberculosis patient. Years ago, when tuberculosis inflicts death among people, the severity of the disease would not be considered violence since there were no effective medications available against it. However, if it has occurred now, such situation is considered violence because treatments for the said disease are available, and therefore, such deaths would have been preventable. In addition to Steger and Lind’s (1999) classification, sociological definition of violence might have to be the most overseen among the ones mentioned, since it deals with the acceptable and unacceptable types. In one way or another, sociological violence is politically driven especially when pertaining to the â€Å"illegal or illegitimate use of force† (Steger & Lind, 1999, p. 24). For example, the acts of the military men during war cannot be considered violence in this sense since they are permitted by the state to do so,